Support — we’re here to help

We built FiWorth as a simple, private way to track your net worth by hand - no bank sync. If something isn’t working or you have a question, this page is the fastest way to get an answer.

Email support → support@fiworth.app

We reply within 48 hours, Monday to Friday. Please include your device model, OS version, and the FiWorth version (Settings → About) so we can help faster.

Frequently asked questions

Where is my financial data stored? Is it safe?

Your assets, liabilities, goals, and milestones are stored locally on your device in an encrypted SQLite database. We do not copy this data to our servers, and we do not share or sell it to anyone.

The only data that leaves your device is what’s required to sign you in (handled by Firebase Authentication) and anonymous crash and usage analytics that help us fix bugs. Full details are in our Privacy Policy.

Does FiWorth connect to my bank?

No. FiWorth does not ask for, collect, or store your bank login credentials, and it does not connect to your bank, brokerage, or crypto exchange. You enter and update your balances manually — that’s a deliberate design choice for privacy and to keep you in control.

If we ever add optional bank aggregation, we’ll announce it in advance and it will always be opt-in.

How do I manage or cancel my subscription?

Subscriptions are billed and managed by Apple App Store or Google Play, not by us directly.

• iOS: Settings → [your name] → Subscriptions → FiWorth → Cancel Subscription.
• Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → FiWorth → Cancel.

If you cancel, you keep access until the end of the current billing period. For refund requests, contact Apple or Google directly — they handle all billing.

How do I delete my account and all my data?

You can fully delete your account and all associated data at any time:

• In the app: Settings → Profile → Delete account and data forever.
• If you can’t sign in: open https://fiworth.app/account/delete and follow the instructions.

Deletion removes your Firebase account, your local database on the device, and any analytics identifier tied to your user ID. It is permanent and cannot be undone.

I can’t sign in or I forgot my password. What do I do?

Try these steps in order:

1. Email + password — tap Forgot password? on the sign-in screen and we’ll email you a reset link. Check your spam folder if it doesn’t arrive within a few minutes.
2. Sign in with Google or Apple — make sure you’re signing in with the same provider you originally used. Switching from Google to Apple (or vice versa) creates a separate account.
3. Still stuck? Email support@fiworth.app and tell us the email address you used, the sign-in method (Email / Google / Apple), and your device model. We’ll unblock you.

Still need help?

Email us at support@fiworth.app and we’ll get back to you within 48 hours.

For privacy or data-deletion requests under GDPR / CCPA, write to support@fiworth.app.

For press and partnership inquiries, write to support@fiworth.app.